Handbook of Employee Engagement
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Handbook of Employee Engagement

Perspectives, Issues, Research and Practice

  • New Horizons in Management series

Edited by Simon L. Albrecht

The Handbook presents comprehensive and global perspectives to help researchers and practitioners identify, understand, evaluate and apply the key theories, models, measures and interventions associated with employee engagement. It provides many new insights, practical applications and areas for future research. It will serve as an important platform for ongoing research and practice on employee engagement.
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Chapter 27: Engaged Work Teams

Joanne Richardson and Michael A. West

Extract

27 Engaged work teams Joanne Richardson and Michael A. West Introduction At its best, teamwork offers a way of synthesizing individuals’ knowledge, skills and abilities in order to achieve exceptional creativity, innovation and productivity. Through combining the efforts of individuals within a team the aggregate of individuals’ contributions can be surpassed (West et al., 1998). As a result, team-based organizations have the unique collaborative capability to integrate a diverse range of skills and expertise, execute complex tasks and accomplish challenging goals in a timely and adaptive fashion (see Salas et al., 2009). However, the intuitively appealing premise that teams can offer synergistic outcomes very often goes unrealized when teamwork is not designed, implemented and supported properly. Further, when team working goes wrong, there are detrimental consequences for team members and their organizations. So why do some teams flourish and other teams fail? Why do some teams have a passion for their work and contribute beyond expectations, when others lack enthusiasm, choose to procrastinate and exert only minimum effort? In this chapter, we argue that team engagement is the key to creating effective, positive team-based organizations. We explore two bodies of literature; work engagement and team effectiveness, to develop a conceptual model of team engagement which we hope provides a fresh insight into understanding team working. Engagement as a team-level phenomenon Engagement has recently been proposed as a powerful antecedent of performance outcomes in organizations (Salanova et al., 2005). Therefore it is conceivable that work engagement is not only an individual-level...

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