Studies in Regional Economic Development
Edited by Charlie Karlsson, Börje Johansson and Roger R. Stough
Chapter 9: Regional e-governance: promoting entrepreneurial behavior in public administration
Electronic applications for public administration and contacts between citizens and governments are developing worldwide. E-government is a concept that includes all forms of electronic applications used by governmental bodies; e-services are those used for services to citizens, private firms and organizations. European Union ministers unanimously agreed on a declaration for e-government in 2009, aiming to 'use eGovernment to increase their efficiency and effectiveness and to constantly improve public services in a way that caters for users' different needs and maximizes public value' (Ministerial Declaration on e-government, 2009). The policy illustrates great optimism for e-government in terms of efficiency and citizen value. However, when implemented, there are great demands placed on professionals in public administration to take up and realize these expectations. They have the possibility to act as entrepreneurs, be creative and break organizational norms and boundaries, which is the focus of this chapter. There are increased expectations about the potential of e-governance to meet the still basic demands of sustained efficiency and democracy in public administration. The use of information technology (IT) is developed in close interplay between the organizational and technical components of a socio-technical network (Hughes, 1983). Public policy and administration also develop in relation to late modernization and globalization, and the increased use of IT is integrated in many other processes of change. Thus, few changes can be related to the use of new technology alone.
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