The Innovation Imperative in Health Care Organisations Critical Role of Human Resource Management in the Cost, Quality and Productivity Equation
Critical Role of Human Resource Management in the Cost, Quality and Productivity Equation
- New Horizons in Management series
Edited by Peter Spurgeon, Ronald J. Burke and Cary L. Cooper
chapter 4: A trilogy for health care improvement: quality, productivity and innovation
In this chapter we examine critical issues of quality and productivity improvement through the lens of innovation. The aim is to get insight into the potential of innovation as a driver of change in the context of the quality and productivity challenges faced by England’s National Health Service (NHS). Whilst this chapter focuses on the specific English context, the leaders of health care organisations and systems across the world are grappling with the same issues: how to deliver effective, accessible health care when finances are constrained (Dare and Macaulay 2011). Whether the health care system is funded through direct tax or insurance schemes or private payers, health care leaders globally face the same triple challenges of an aging population, new technology and rising expectations of people who use services. Looking forward, this means that the need to think substantially differently and innovate in the way that we plan, commission, design and deliver health care services has never been greater than it is now wherever we are operating across the world.
You are not authenticated to view the full text of this chapter or article.
Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.
Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.
Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.