The Innovation Imperative in Health Care Organisations
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The Innovation Imperative in Health Care Organisations

Critical Role of Human Resource Management in the Cost, Quality and Productivity Equation

  • New Horizons in Management series

Edited by Peter Spurgeon, Ronald J. Burke and Cary L. Cooper

Health systems in the western world face increasingly intense pressure to contain or reduce costs, while countries such as China and India move towards universal coverage. The contributors illustrate that radical gains in efficiency and innovative practice are required internationally in health care systems. They argue that the high proportion of health care system costs invested in staffing place the human resource function at the forefront of meeting this challenge. Sustained system change and productivity gains, more effective management of staff and work climate are essential elements of reform and are all covered in this book.
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chapter 4: A trilogy for health care improvement: quality, productivity and innovation

Helen Bevan

Extract

In this chapter we examine critical issues of quality and productivity improvement through the lens of innovation. The aim is to get insight into the potential of innovation as a driver of change in the context of the quality and productivity challenges faced by England’s National Health Service (NHS). Whilst this chapter focuses on the specific English context, the leaders of health care organisations and systems across the world are grappling with the same issues: how to deliver effective, accessible health care when finances are constrained (Dare and Macaulay 2011). Whether the health care system is funded through direct tax or insurance schemes or private payers, health care leaders globally face the same triple challenges of an aging population, new technology and rising expectations of people who use services. Looking forward, this means that the need to think substantially differently and innovate in the way that we plan, commission, design and deliver health care services has never been greater than it is now wherever we are operating across the world.

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