The Innovation Imperative in Health Care Organisations
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The Innovation Imperative in Health Care Organisations

Critical Role of Human Resource Management in the Cost, Quality and Productivity Equation

Edited by Peter Spurgeon, Ronald J. Burke and Cary L. Cooper

Health systems in the western world face increasingly intense pressure to contain or reduce costs, while countries such as China and India move towards universal coverage. The contributors illustrate that radical gains in efficiency and innovative practice are required internationally in health care systems. They argue that the high proportion of health care system costs invested in staffing place the human resource function at the forefront of meeting this challenge. Sustained system change and productivity gains, more effective management of staff and work climate are essential elements of reform and are all covered in this book.
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Chapter 15: Stress amongst health care professionals and what can be done

Cary L. Cooper


There have been numerous studies over the years on doctors (e.g. Rout et al., 1996), junior hospital doctors (Antoniou et al., 2003), nurses (e.g. McElfatrick et al., 2000), the ambulance service (e.g. Young and Cooper, 1999), anaesthetists (e.g. Cooper et al., 1999) and many more professionals allied to medicine. The evidence is overwhelming that many of these health care professionals suffer, from different sources and from varying degrees, stress-related outcomes ranging from burnout to mental ill health to physical manifestations linked to the emotional labour of their job. The sources of stress may be different, but the demands of patients, the management of staff, the organisation of the health care facility, the hours of work and many more underlying problem areas are plain to see in the literature.

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