Handbook of Advances in Trust Research
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Handbook of Advances in Trust Research

Edited by Reinhard Bachmann and Akbar Zaheer

The Handbook of Advances in Trust Research presents new and important developments in trust research. The contributors are all prominent and highly respected experts in the field. Firstly, they provide a contemporary overview of the most crucial issues in current trust research including contracts, innovation and negotiation, trust and control. Thereafter, themes which have gained prominence since the original Handbook are considered, such as trust and the financial crisis, public trust in business, and trust and HRM. The book also explores recent theoretical advances and points the way for future research on trust.
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Chapter 1: HRM and trust, or trust and HRM? An underdeveloped context for trust research

Rosalind H. Searle

Extract

Until recently there has been little systematic consideration of the relationship between Human Resource Management (HRM) and trust. This dearth of attention is a significant omission as it is a topic that is an important context from which to study trust, and with significant implications and benefits for organizations. Prior to joining organizations, recruitment and selection processes provide clues and signals of their trustworthiness. Existing workers, and the wider community through family and friends or via the internet, may become all too aware of their reputation as a fair and trustworthy employer. Indeed, the internet is often a repository of poor examples of HRM practices fuelled by disgruntled employees, as Goldman Sachs and others have discovered to their cost. Incidences of workplace violence can often be traced back to HRM processes, often performance management, in which the expectations and experiences of an employee and those of the designated representative of the organization have gone badly awry.

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