Management, Marketing, Innovation and Internationalisation
Edited by John R. Bryson and Peter W. Daniels
Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook contributes to on-going debates about the nature of service business and the characteristics of service-led economies by exploring disciplinary perspectives on services, services and core business processes and the management of service business. A series of case studies are also provided. The volume pushes back the frontiers of current critical thinking about the role of service business by bringing together eminent scholars from economics, management, sociology, public policy, planning and geography.
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- Handbook of Service Business
- Preface: the structure of the Handbook
- Chapter 1: Service business: growth, innovation, competitiveness
- Chapter 2: Growth and productivity in EU service sectors
- Chapter 3: Service research and economic geography
- Chapter 4: The new scientific study of service
- Chapter 5: The role of the Big 4: commoditisation and accountancy
- Chapter 6: Green and sustainable innovation in a service economy
- Chapter 7: The three-stage model of service consumption
- Chapter 8: Creating and capturing value in the service economy: the crucial role of business services in driving innovation and growth
- Chapter 9: Measuring business activity in the UK
- Chapter 10: The growth of information-intensive services in the US economy
- Chapter 11: Service and experience
- Chapter 12: The organization of service business
- Chapter 13: Managing experts and creative talent
- Chapter 14: Globalization of services
- Chapter 15: Internationalisation of services: modes and the particular case of KIBS
- Chapter 16: In pursuit of creative compliance: innovation in professional service firms
- Chapter 17: Business and professional service firms and the management and control of talent and reputations: retaining expert employees and client relationship management
- Chapter 18: How has logistics come to exert such a key role in the performance of economies, society and policy making in the 21st century?
- Chapter 19: Creative systems: a new integrated approach to understanding the complexity of cultural and creative industries in Eastern and Western countries
- Chapter 20: Tourism services: a sustainable service business?
- Chapter 21: Growth and spatial development of producer services in China
- Chapter 22: Developing the agenda for research on knowledge-intensive services: problems and opportunities
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Chapter 1: Service business: growth, innovation, competitiveness
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