Handbook of Research on Marketing and Corporate Social Responsibility
Show Less

Handbook of Research on Marketing and Corporate Social Responsibility

Edited by Ronald Paul Hill and Ryan Langan

The strategic importance of Corporate Social Responsibility for both large and small businesses only continues to grow. This Handbook explores the complex relationship between marketing and social responsibility, with a focus on marketing as a driver for CSR initiatives.
Buy Book in Print
Show Summary Details
You do not have access to this content

Chapter 10: Consumers and CSR understanding: nuances in consumer perceptions of corporate responsibility initiatives

Sofia Lopez and N. Craig Smith


‘I myself own a flower,’ he continued his conversation with the businessman, ‘which I water every day. I own three volcanoes, which I clean out every week (for I also clean out the one that is extinct; one never knows). It is of some use to my volcanoes, and it is of some use to my flower, that I own them. But you are of no use to the stars . . .’ The businessman opened his mouth, but he found nothing to say in answer. And the little prince went away. (Antoine de Saint-Exupéry, The Little Prince, 1943) With consumers increasingly questioning the role of business in creating social value, it is essential for most firms to address corporate responsibility in ways that go beyond the minimum legal requirement and to communicate their various societal contributions. However, corporate social responsibility (CSR) efforts often fail to have a significant positive impact on consumers, with the result that the ‘business case’ for CSR can prove elusive (Bhattacharya and Sen 2004; Smith 2008; Vogel 2005). This chapter reviews some key research findings on how corporate responsibility initiatives and communications can be more in tune with consumer concerns and be more likely to generate the desired consumer response. First, a company needs to identify the social and environmental issues it should give attention to if consumers are to reward its efforts.

You are not authenticated to view the full text of this chapter or article.

Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.

Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.

Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.

Further information

or login to access all content.