Managing Social Issues
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Managing Social Issues

A Public Values Perspective

Edited by Peter Leisink, Paul Boselie, Maarten van Bottenburg and Dian Marie Hosking

Western societies face complex social issues and a growing diversity of views on how these should be addressed. The traditional view focuses on government and public policy but neglects the initiatives that non-profit and private organizations and local networks take. This book presents a broader variety of viewpoints and theories. Looking at various cases, the authors analyse conflicting values and interests, actors’ understandings of the public values related to social issues, and their action to create what they regard as public value. Drawing together these perspectives the authors point the way to how government and the private and voluntary sectors can work in tandem to resolve social issues.
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Chapter 3: Public value creation and strategic human resource management: public service motivation as a linking mechanism

Wouter Vandenabeele, Peter Leisink and Eva Knies


Today, public sector organizations are under enormous pressure. Due to budgetary constraints caused by the economic and financial crisis, resources for delivering public services are becoming increasingly scarce. Moreover, the combination of an economic downturn and a right-of-centre political discourse has refuelled calls for reforms to make public services more efficient and effective. However, the current situation is not the same as in the 1980s. After almost 30 years of New Public Management, public administration and public management scholars recognize that the perceived problems in public service performance cannot be solved by simply mimicking the private sector and its management principles (Pollitt and Bouckaert 2004). This argument has recently been reinforced by the private sector losing its ‘moral’ appeal due to this exact same crisis, with previously unchallenged economic ideas (such as awarding bonuses or outsourcing to improve performance) being regarded with much greater suspicion.

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