Research Handbook of Global Leadership
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Research Handbook of Global Leadership

Making a Difference

Edited by Lena Zander

The Research Handbook of Global Leadership is an exciting new Handbook that brings together an international, prominent group of scholars to take a fresh look at global leadership, and query why and how global leaders can make a difference in our world both today and in the future.
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Chapter 17: Buffering and bridging: how leaders can make a difference during the post-merger integration process

Güldem Karamustafa and Susan C. Schneider

Abstract

Facilitating interactions is crucial during organizational transformations. This is particularly important in the context of post-merger integration where the combination of two formerly independent organizations need to create value. We explored the actions taken by key individuals that made a difference during post-merger integration within a case study. These actions which facilitated interactions were identified as “buffering”, helping to reduce intra-group and inter-group tensions, and “bridging”, helping to maintain continuity between past and present to provide a sense of stability and direction. Through these actions global leaders can make a difference for both the individuals and groups during post-merger integration.

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