The Elgar Companion to Innovation and Knowledge Creation
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The Elgar Companion to Innovation and Knowledge Creation

Edited by Harald Bathelt, Patrick Cohendet, Sebastian Henn and Laurent Simon

This unique Companion provides a comprehensive overview and critical evaluation of existing conceptualizations and new developments in innovation research. It draws on multiple perspectives of innovation, knowledge and creativity from economics, geography, history, management, political science and sociology. The Companion brings together leading scholars to reflect upon innovation as a concept (Part I), innovation and institutions (Part II), innovation and creativity (Part III), innovation, networking and communities (Part IV), innovation in permanent spatial settings (Part V), innovation in temporary, virtual and open settings (Part VI), innovation, entrepreneurship and market making (Part VII), and the governance and management of innovation (Part VIII).
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Chapter 17: Services and innovation

Johannes Glückler

Abstract

This chapter aims to overcome the relative silence in the dialogue between technology-oriented innovation studies and service innovation research. Rather than viewing services as just an additional factor of innovation activities, it is argued that its inclusion requires a revised understanding of the concept of innovation itself. This chapter reviews the perspectives of assimilation, differentiation and integration in the interdisciplinary evolution of research on service innovation. It is argued that an integrative approach is best suited to capture the contemporary servitization in manufacturing and the increasing division of knowledge-based labor, leading to convergence between production and services both within and between firms. It is argued that this convergence yields opportunities for regional economies to leverage their innovativeness and competitiveness by both specializing in services and integrating services into the production system.

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