Handbook of Healthcare Management
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Handbook of Healthcare Management

Edited by Myron D. Fottler, Donna Malvey and Donna J. Slovensky

The Handbook of Healthcare Management is a comprehensive examination of key management practices for global healthcare organizations, arguing that insight into and implementation of these practices is essential for success and sustainability.
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Chapter 3: High-reliability organizations

Patrice L. Spath

Extract

3. High-­reliability organizations Patrice L. Spath INTRODUCTION Since age 40 I have had an annual screening mammography, which is a radiological exam, intended to detect breast cancer. The facility where I get this exam is recognized by the Ameri...

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