Studying Trust as Process within and between Organizations
Edited by Søren Jagd and Lars Fuglsang
Chapter 4: Trusting and distrusting in dialogue: a study of authentic medical consultations
The purpose of this chapter is to contribute to an understanding of trusting as a dynamic relational process that can vary with circumstances. Based on an analysis of a number of physician–patient consultations in a Swedish hospital, we show how the consultations lead to increased trust or decreased trust, and in some situations have no apparent effect. The consultations, and the accounts given in them, can possibly lead to trusting if they correspond to the uncertainty or needs the other party expresses, assuming willingness to collaborate and cooperate. However, counteracting distrust (perhaps using accounts) is complicated, especially when this becomes unexpectedly needed in ongoing interaction.
You are not authenticated to view the full text of this chapter or article.
Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.
Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.
Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.