The Swedish Model in the Post-Financial Crisis Era
Edited by Christina Garsten, Jessica Lindvert and Renita Thedvall
Chapter 6: Temporary staffing: balancing cooperation and competition
They all compete. Most recently it was we who initiated a negotiation of the agreements. The pricing and conditions. We had one round that resulted in everything going down in price, but AAA, who also pay their temporaries the most, had the lowest price plus that the quality of the group they delivered was really good. They’ve received almost all of the assignments. Before that, it was BBB that did the same thing to CCC, except their price was a bit higher but with much better quality. Then it was just BBB for a while. So it’s gone a bit in waves. All of the staffing firms are there and ready: Can’t we get some people in there; we should do this and this. It’s a buying spree, you notice it in that way. You get a little spoiled. These are the words of Martin, a manager at a call centre in Sweden that for a number of years hired in a lot of temporary agency workers. In the interview, Martin told me about the internal recruiting strategies of the company, and the competition for assignments that exists between different staffing agencies. He described how the company uses, at the same time, three staffing firms that must compete against each other for assignments. It is not just a matter of being able to offer the lowest price, however, but also of being able to deliver temporaries of sufficiently good quality.
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