Developing, Shaping and Growing Entrepreneurship
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Developing, Shaping and Growing Entrepreneurship

Edited by Alain Fayolle, Paula Kyrö and Francisco Liñán

Developing, Shaping and Growing Entrepreneurship considers the role played by education, research, context and strategy in helping to grow entrepreneurial projects from the initial seed of an idea through to the fruition of success. This book is a wide-ranging examination of the influences on entrepreneurial activity that also asks new questions of entrepreneurship and opens new avenues of research. As such, it will become essential reading for academic researchers and entrepreneurial practitioners alike.
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Chapter 9: Strategic resource management in the service sector

Timo Rinne


This chapter explores the characteristics of the service sector and its links with the concept of strategic entrepreneurship (SE). This interpretive analysis is based on existing literature about both the service sector and SE and supported by qualitative evidence from the managers of small service firms. The findings in this chapter extend the concept of SE by introducing strong links between SE and aspects of the service business and they suggest that specific domains of SE can be linked either to an employee’s competence or to managerial skills in the service organization. Based on these findings, a new model for strategic human resource management in small service organizations is introduced. In addition, this chapter proposes ideas for future research in the area of SE and strategic human resource management. Key words: entrepreneurship, strategy, organization, human resources, services

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