Handbook of Teaching and Learning in Tourism
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Handbook of Teaching and Learning in Tourism

Edited by Pierre Benckendorff and Anita Zehrer

This comprehensive Handbook provides an international perspective on contemporary issues and future directions in teaching and learning in tourism. Key topics include assurance of learning, development of skills, learning in the field, work integrated learning, sustainability and critical studies, internationalisation, technology enabled learning, links between teaching and research, and graduate student supervision. Within these topics attention is devoted to the discussion of curriculum, pedagogy, assessment, students, educators and trends and issues. The Handbook provides a valuable resource for understanding teaching and learning theory and practice in tourism.
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Chapter 7: Enhancing tourism graduates’ soft skills: the importance of teaching reflective practice

Karen Hughes, Aliisa Mylonas and Roy Ballantyne


The nurturing of learners’ soft skills is critical to the development of work-ready tourism graduates. In this chapter we argue that teaching learners to purposefully reflect on situations and, in particular, to critically assess their own and others’ actions and reactions is key to this process. We also maintain that activities and strategies to develop these abilities need to be scaffolded throughout their program. To this end, we use the ideas contained in the 5Rs Reflective Thinking Framework (reporting, responding, relating, reasoning and reconstructing), together with those from the Teaching and Assessment for Reflective Learning (TARL) Model, to present a range of in-class learning experiences and assessment ideas that can be integrated into tourism courses to assist and support learners in becoming effective reflective practitioners.

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