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Index abductive case study approach 28 Abdul Hamid, Haji Mohamed Fauzy (‘Fauzy’) 173–7, 181, 182–6, 187, 189 ability (interpersonal trust dimension) 179 Adit 175–6, 181, 183, 184–5, 186 AirAsia 174 Andrade, D. M. 195 Aronoff, C. E. 163–4 Astrachan...