Research Methods in Service Innovation
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Research Methods in Service Innovation

Edited by Flemming Sørensen and Francesco Lapenta

Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application, and provides examples and suggestions for its implementation.
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Chapter 10: Using Future Workshops for idea generation in engaged service innovation research

Ada Scupola


This chapter illustrates the application of Future Workshops to engage users and employees in services innovation. The overall aim is to develop innovation ideas that can be useful and beneficial to service organizations, in collaboration, however, between the organizations and the researchers, in the frames of engaged scholarship (Van de Ven, 2007). The specific organization where the Future Workshops were conducted was Roskilde University Library (RUB). The purpose of the Future Workshops was to get ideas to improve the library’s face-to-face, electronic services (e-services) as well as the library’s physical facilities. The major finding of the study is that Future Workshops can be a useful method for engaging research in services innovation both from a practice and a research point of view.

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