Research Methods in Service Innovation
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Research Methods in Service Innovation

Edited by Flemming Sørensen and Francesco Lapenta

Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application, and provides examples and suggestions for its implementation.
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Chapter 12: Service innovation in complex research projects: learnings from working within a triple helix framework

Claire Esther Staddon Forder


Triple helix frameworks, a concept evolving from the knowledge economy, are innovation frameworks caused by the positive overlap of policy–industry–academia which become locked into a new structure offering innovation potential. These structures are typically known as triple helix projects. This chapter examines the development of a triple helix project, and looks at which service innovation and research potentials and barriers are embedded in triple helix projects due to inherently diverse helical worldviews. The chapter reveals which helical worldview characteristics foster service innovation and research, and which worldviews can hinder service innovation and research due to unbridgeable worldview differences. Finally, a discussion of the implications these worldview differences have for service innovation and research is undertaken, and suggestions about how to bridge seemingly unbridgeable worldview gaps are offered.

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