Handbook of Research on International Consumer Law, Second Edition
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Handbook of Research on International Consumer Law, Second Edition

Edited by Geraint Howells, Iain Ramsay and Thomas Wilhelmsson

Consumer law and policy continues to be of great concern to both national and international regulatory bodies, and the second edition of the Handbook of Research on International Consumer Law provides an updated international and comparative analysis of the central legal and policy issues, in both developed and developing economies.
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Chapter 16: Access to justice

Kate Tokeley

Abstract

This chapter examines the various barriers that consumers face to accessing justice in respect of consumer disputes. Addressing these barriers is an important part of developing an effective legal framework for the protection of consumers. There is little point in having a set of substantive consumer laws if those laws are inaccessible in practice. The chapter identifies the barriers that prevent consumers from obtaining redress and considers a range of strategies for improving consumers’ access to justice.

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