Edited by Arno R. Lodder and Andrew D. Murray
Chapter 8: DIRECTIVE 2013/11/EU ON ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS AND REGULATION (EC) 524/2013 ON ONLINE DISPUTE RESOLUTION
As long ago as 2000, Article 17 of the e-commerce Directive, addressed out-of-court dispute settlements, including online dispute resolution. Some 13 years later the EU issued both a Directive on Alternative Dispute Resolution and a Regulation on Online Dispute Resolution. Pablo Cortes (Leicester University) addresses the requirements imposed upon providers of ADR services, and the electronic access to their services they should offer. In addition, the Regulation in which a platform on ODR is introduced is discussed. Keywords: ODR, ADR, ODR platform
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