EU Regulation of E-Commerce
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EU Regulation of E-Commerce

A Commentary

Edited by Arno R. Lodder and Andrew D. Murray

For the last twenty years the European Union has been extremely active in the field of e-commerce. This important new book addresses the key pieces of EU legislation in the field of e-commerce, including the E-commerce Directive, the Services Directive, the Consumer Directive, the General Data Protection Regulation, and the eID Regulation. The latest in the Elgar Commentaries series, EU Regulation of E-Commerce is the first book to apply this well-established format to a dynamic and increasingly significant area of law.
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Chapter 8: DIRECTIVE 2013/11/EU ON ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS AND REGULATION (EC) 524/2013 ON ONLINE DISPUTE RESOLUTION

Pablo Cortés

Abstract

As long ago as 2000, Article 17 of the e-commerce Directive, addressed out-of-court dispute settlements, including online dispute resolution. Some 13 years later the EU issued both a Directive on Alternative Dispute Resolution and a Regulation on Online Dispute Resolution. Pablo Cortes (Leicester University) addresses the requirements imposed upon providers of ADR services, and the electronic access to their services they should offer. In addition, the Regulation in which a platform on ODR is introduced is discussed. Keywords: ODR, ADR, ODR platform

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