Edited by Marc Hertogh and Richard Kirkham
The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world. This international and interdisciplinary Research Handbook brings together leading scholars and practitioners to discuss the state-of-the-art of ombudsman research. It uses new empirical studies and competing theoretical explanations to critically examine important aspects of the ombudsman’s work. This comprehensive Handbook is of value to academics designing future ombudsman studies and practitioners and policymakers in understanding the future challenges of the ombudsman.
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- Research Handbook on the Ombudsman
- Chapter 1: The ombudsman and administrative justice: from promise to performance
- Chapter 2: The history and evolution of the ombudsman model
- Chapter 3: Ombudsmen and public authorities: a modest proposal
- Chapter 4: The private sector ombudsman
- Chapter 5: Ombudsmen: ‘hunting lions’ or ‘swatting flies’
- Chapter 6: The politics of the ombudsman: the Hong Kong experience
- Chapter 7: The ombudsman and the rule of law
- Chapter 8: The European Ombudsman and the Court of Justice of the EuropeanUnion: competition or symbiosis in promoting transparency?
- Chapter 9: The rule of law in the European Union: standards of the ombudsman, judge, and auditor
- Chapter 10: Ombudspersons in developing countries: the case of Indonesia
- Chapter 11: The transposition of the ombudsman model to the human rights model domain: its role as a policy entrepreneur
- Chapter 12: Fifty years of the ombudsman in Africa
- Chapter 13: Ombuds institutions: strengthening gender equality, women’s access to justice and protection and promotion of women’s rights
- Chapter 14: The profile of complainants: how to overcome the ‘Matthew effect’?
- Chapter 15: How do complainants experience the ombuds procedure? Detecting cultural patterns of disputing behaviour: a comparative analysis of users that complain about financial services
- Chapter 16: What can government learn from the ombudsman?
- Chapter 17: Ombudsmen and prisons
- Chapter 18: The National Ombudsman of the Netherlands and proper police conduct
- Chapter 19: The use of own-initiative powers by the ombudsman
- Chapter 20: Effectiveness and independence of the ombudsman’s own-motion investigations: a practitioner’s perspective from the Netherlands
- Chapter 21: Administering access to the public ombuds institution: a case study on the Austrian Ombudsman Board
- Chapter 22: Ombuds can, ombuds can’t, ombuds should, ombuds shan’t: a call toimprove evaluation of the ombudsman institution
- Chapter 23: The ombudsman in Australia: flourishing, expanding, diversifying, innovating
- Chapter 24: Ombudsman values – a guide to practice
- Chapter 25: The twenty-first century Ombudsperson: a guarantor of democracy
- Chapter 26: What’s in a name? A discussion paper on ombud terminology
- Chapter 27: An agenda for future research: towards a general ‘ombuds-science’
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Chapter 1: The ombudsman and administrative justice: from promise to performance
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