Research Handbook on the Ombudsman
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Research Handbook on the Ombudsman

Edited by Marc Hertogh and Richard Kirkham

The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world. This international and interdisciplinary Research Handbook brings together leading scholars and practitioners to discuss the state-of-the-art of ombudsman research. It uses new empirical studies and competing theoretical explanations to critically examine important aspects of the ombudsman’s work. This comprehensive Handbook is of value to academics designing future ombudsman studies and practitioners and policymakers in understanding the future challenges of the ombudsman.
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Chapter 22: Ombuds can, ombuds can’t, ombuds should, ombuds shan’t: a call toimprove evaluation of the ombudsman institution

Anita Stuhmcke


This chapter argues that ongoing review of the operation of the ombudsman institution is critical. The chapter examines the frequency and nature of large-scale reviews of government and private industry ombudsman undertaken in the United Kingdom, Australia, New Zealand. In doing so the chapter discusses the nature of regulation of the ombudsman institution with a particular focus upon the bodies which provide ‘accreditation’ or ‘membership’ to recognise institutions as ombuds. It concludes that the current regulation of the ombudsman institution is inadequate and suggests reform.

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