Handbook of Human Resource Management in the Tourism and Hospitality Industries
Show Less

Handbook of Human Resource Management in the Tourism and Hospitality Industries

Edited by Ronald J. Burke and Julia C. Hughes

The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.
Buy Book in Print
Show Summary Details
You do not have access to this content

Chapter 2: The changing tourism and hospitality context: implications for human resource management in an age of disruption and growth

Julia Christensen Hughes


We are living in a time of profound disruption, with significant changes occurring in customer expectations and behaviors within the hospitality and tourism businesses. Demand for convenience has risen, alongside increased expectations for sustainable products and services, and authentic and meaningful tourism experiences. These changes have significant implications for the human resource function, with successful businesses embracing technology and automation, as well as a more highly trained and engaged workforce. This chapter reviews the major changes that are occurring, both globally and with the US, and highlights the implications for the HR function. The hospitality industry has always been about people. Effective human resource management practices are more critical now than they have ever been as a source of competitive advantage.

You are not authenticated to view the full text of this chapter or article.

Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.

Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.

Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.

Further information

or login to access all content.