Edited by Ronald J. Burke and Julia C. Hughes
Chapter 10: Advancing engagement: debates in the field and proposed directions for hospitality and tourism research and practice
This chapter provides an overview of the conceptual development and measurement of employee engagement, beginning with the originating work of Kahn (1990). Critical reviews and contrasting suggestions for advancing the field are offered. Research findings from empirical studies on employee engagement in hospitality and tourism contexts are synthesized and applied to this debate.
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