Handbook of Human Resource Management in the Tourism and Hospitality Industries
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Handbook of Human Resource Management in the Tourism and Hospitality Industries

Edited by Ronald J. Burke and Julia C. Hughes

The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.
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Chapter 13: Gender differences in burnout perceptions: the case of hotel employees

Derya Kara and Muzaffer Uysal


Employees working in the tourism and hospitality sector encounter many difficulties such as long working hours, low pay, and few opportunities for promotion. Furthermore, this sector provides fewer opportunities for female employees. The goal of this chapter is to examine gender differences in burnout perceptions among employees working in five-star hotels. Burnout was measured using three dimensions of the Maslach Burnout Inventory (Emotional exhaustion, depersonalization, personal accomplishment) based on the 22-item scale. The study indicated that gender differences in emotional exhaustion and personal accomplishment were not different. Gender differences were found on depersonalization, however, with females scoring higher. Practical implications of the findings in terms of reducing burnout levels are offered.

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