Handbook of Human Resource Management in the Tourism and Hospitality Industries
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Handbook of Human Resource Management in the Tourism and Hospitality Industries

Edited by Ronald J. Burke and Julia C. Hughes

The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.
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Chapter 14: Diversity training in the hospitality and tourism industry

Juan M. Madera, Camille E. Kapoor and Lindsey Lee


Diversity training is the most commonly used method to implement and maintain a culture of diversity and inclusion. Although diversity training approaches can vary widely, they share one common goal, which is to increase knowledge and improve attitudes and skills related to diversity. While research on diversity training in the hospitality and tourism industry is sparse, this body of literature is consistent with the general management literature, demonstrating the positive effects of diversity training. This chapter reviews the reasons why diversity training is important for the hospitality and tourism industry. It also reviews the literature on how diversity training is developed and implemented in organizations. Finally, it offers practical suggestions on how hospitality and tourism organizations should implement diversity training.

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