A Research Agenda for Service Innovation
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A Research Agenda for Service Innovation

Edited by Faïz Gallouj and Faridah Djellal

This book aims to take account of the major advances made in ‘Service Innovation Studies’ (SIS) and above all to provide an agenda setting out the research priorities in the field. This agenda is established by considering the issue of innovation in services in relation to a number of major contemporary challenges, including environmental issues, social inclusion, economic development, service ecosystems, smart service systems, religion, ageing, public organizations, gender, and ethical and societal issues. Bringing together internationals experts in the field of SIS, the book illustrates the strength and fertility of this research trajectory. It will be of great interest for both services and innovation scholars in economics, management science and public administration.
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Chapter 8: Digital servitization in manufacturing as a new stream of research: a review and a further researc

Theoni Paschou, Federico Adrodegari, Marco Perona and Nicola Saccani

Abstract

The convergence of services and digital technologies is generating unprecedented opportunities in manufacturing, by adding value to products, allowing more efficient processes, and supporting improved managerial decisions. Yet, there is still a lack of scientific knowledge regarding this phenomenon. We analyse the merging trends of manufacturing digitization and servitization with the main purpose of describing and explaining if and how the evolving technological landscape facilitates, habilitates and supports manufacturing servitization. We present a systematic review of the scientific literature concerning how digital technologies enable servitization in manufacturing, as the first step of a research programme on how these two megatrends are jointly disrupting resources, competences, skills and consequently business models. We show that the knowledge about how digital technologies support service transformation in manufacturing is still at an early stage and rather limited. Then, key challenges and future research directions within this topic are highlighted.

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