Edited by Faïz Gallouj and Faridah Djellal
Chapter 8: Digital servitization in manufacturing as a new stream of research: a review and a further researc
The convergence of services and digital technologies is generating unprecedented opportunities in manufacturing, by adding value to products, allowing more efficient processes, and supporting improved managerial decisions. Yet, there is still a lack of scientific knowledge regarding this phenomenon. We analyse the merging trends of manufacturing digitization and servitization with the main purpose of describing and explaining if and how the evolving technological landscape facilitates, habilitates and supports manufacturing servitization. We present a systematic review of the scientific literature concerning how digital technologies enable servitization in manufacturing, as the first step of a research programme on how these two megatrends are jointly disrupting resources, competences, skills and consequently business models. We show that the knowledge about how digital technologies support service transformation in manufacturing is still at an early stage and rather limited. Then, key challenges and future research directions within this topic are highlighted.
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