Insights from When Things Go Wrong
Edited by Keith Townsend and Mark N.K. Saunders
Chapter 31: Organisations, clients and feminists: getting in, coming back and having fun
This chapter provides an account of doing organisational-based research as engaged scholars and feminists. It covers two phases, a decade apart, of research in the one organisation; an organisation with a highly masculine culture and work processes. Lessons learnt include recognising the significance of context, the need to scope projects well and to provide timely and useful feedback to the client. Although sometimes difficult, especially if results challenge the organisation culture and management expectations, building and maintaining a relationship with the client is critical – but takes time and a sense of humour.
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