Research Handbook on Street-Level Bureaucracy
Show Less

Research Handbook on Street-Level Bureaucracy

The Ground Floor of Government in Context

Edited by Peter Hupe

When the objectives of public policy programmes have been formulated and decided upon, implementation seems just a matter of following instructions. However, it is underway to the realization of those objectives that public policies get their final substance and form. Crucial is what happens in and around the encounter between public officials and individual citizens at the street level of government bureaucracy. This Research Handbook addresses the state of the art while providing a systematic exploration of the theoretical and methodological issues apparent in the study of street-level bureaucracy and how to deal with them.
Buy Book in Print
Show Summary Details
You do not have access to this content

Chapter 24: Qualitative Comparative Analysis (QCA) as a tool for street-level bureaucracy research

Eva Thomann


A more comparative approach is needed in order to facilitate theoretical progress in street-level bureaucracy research. Qualitative Comparative Analysis (QCA) is a method that allows for systematic yet context-sensitive comparisons of intermediate to large numbers of cases. It accounts for the causes-of-effects types of research questions and the complexity facing implementation research. Using an empirical example, this chapter illustrates the possibilities for applying QCA to the study of street-level organizations and familiarizes the reader with the different steps of a QCA analysis. Street-level bureaucracy scholars using QCA in their research face challenges relating to limited empirical diversity, skewed data and robustness. They have innovative tools at their disposal to address these challenges in order to contribute to theory, ensure internal validity and engage in a rich dialogue with empirical cases.

You are not authenticated to view the full text of this chapter or article.

Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.

Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.

Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.

Further information

or login to access all content.