Research Handbook on Street-Level Bureaucracy
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Research Handbook on Street-Level Bureaucracy

The Ground Floor of Government in Context

Edited by Peter Hupe

When the objectives of public policy programmes have been formulated and decided upon, implementation seems just a matter of following instructions. However, it is underway to the realization of those objectives that public policies get their final substance and form. Crucial is what happens in and around the encounter between public officials and individual citizens at the street level of government bureaucracy. This Research Handbook addresses the state of the art while providing a systematic exploration of the theoretical and methodological issues apparent in the study of street-level bureaucracy and how to deal with them.
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Chapter 26: Street-level bureaucracy research across the borders of scholarly communities

Vivienne Byers


While street-level bureaucracy has developed into a scholarly theme of its own, relevant knowledge and insights from similar phenomena have gained traction in other literatures. This can be seen in disciplines such as organizational psychology and behaviour, business management and strategy, public management and the sociology of law, as well as that of the professions. The author identifies ways in which other scholarly disciplines offer insights into problems of policymaking and implementation, as well as management of street-level workers. What can be learned from these approaches is explored in order to develop a wider scholarly debate and a broader study of the implementation of policy processes. This is relevant in order for the street-level disciplinary perspective to continue to evolve to meet the needs of ‘policy-in-action’, doing so from within a broader church of perspectives in order to add to wider scholarship in a meaningful way.

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