The Ground Floor of Government in Context
Edited by Peter Hupe
Chapter 27: Street-level bureaucracy research and the assessment of ethical conduct
Using analytical frameworks of public ethics when empirically analysing street-level bureaucrats and street-level bureaucracy provides an empirically informed ground to discuss street-level bureaucrats’ decisions, dispositions and reasonings behind actions. While there is a growing discussion on ethics in public administration in general, it seldom includes the ‘street level’. The chapter discusses the need for ethics as an analytical framework in the analysis of street-level work and presents two empirically derived frameworks that can be used for this endeavour, thereby conceptualizing the public ethics of care (PEC) – both quantitative and qualitative analyses are used for elaborating on the concept PEC.
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