The Ground Floor of Government in Context
Edited by Peter Hupe
Chapter 29: Lessons for doing street-level bureaucracy research
This chapter contains insights and lessons based on short descriptions of the arguments developed in the preceding chapters of the Handbook. The knowledge and insights gained are explored while focusing on the arguments unfolded in the respective chapters as directly as possible. The structure of the successive chapter sections parallels the structure of the Handbook, starting with three ‘axiomatic insights’ gained about the state of the field overall as addressed in the first part of the book. Next, 25 lessons have been formulated, drawn from the other parts of the book, including in particular theoretical and methodological issues.
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