Research Handbook on Street-Level Bureaucracy
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Research Handbook on Street-Level Bureaucracy

The Ground Floor of Government in Context

Edited by Peter Hupe

When the objectives of public policy programmes have been formulated and decided upon, implementation seems just a matter of following instructions. However, it is underway to the realization of those objectives that public policies get their final substance and form. Crucial is what happens in and around the encounter between public officials and individual citizens at the street level of government bureaucracy. This Research Handbook addresses the state of the art while providing a systematic exploration of the theoretical and methodological issues apparent in the study of street-level bureaucracy and how to deal with them.
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Chapter 29: Lessons for doing street-level bureaucracy research

Peter Hupe


This chapter contains insights and lessons based on short descriptions of the arguments developed in the preceding chapters of the Handbook. The knowledge and insights gained are explored while focusing on the arguments unfolded in the respective chapters as directly as possible. The structure of the successive chapter sections parallels the structure of the Handbook, starting with three ‘axiomatic insights’ gained about the state of the field overall as addressed in the first part of the book. Next, 25 lessons have been formulated, drawn from the other parts of the book, including in particular theoretical and methodological issues.

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