The Ground Floor of Government in Context
Edited by Peter Hupe
Chapter 30: The ground floor of government in context: An agenda for street-level bureaucracy research
This chapter provides reflections on some pertinent issues and an agenda for future research. First, the empirical object of the study of street-level bureaucracy is restated. What can be said now about the question ‘who are these street-level bureaucrats’ and what does this mean for further research? Next, the issues of scope and generalization are revisited. In what directions can appropriate links be made to knowledge and insights from beyond the field of street-level bureaucracy research? And how can generalization capture ‘the bigger picture’? After reflections on these issues and their implications for a research strategy, the substance of a future research agenda is addressed. The relations between the state of the art and the (meta) developments identified point to the need for more empirical and comparative approaches to both accountability and professionalism.
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