Tourist Behaviour
Show Less

Tourist Behaviour

The Essential Companion

Edited by Philip L. Pearce

Comprehensive and accessible, this Companion offers a thorough investigation into both traditional and fresh topics in tourist behaviour and experience. Arranged chronologically, the chapters examine tourist experience from the very idea of a tourist visit to the aftermath of returning home.
Buy Book in Print
Show Summary Details
You do not have access to this content

Chapter 7: Sleeping and staying

Hera Oktadiana

Abstract

This chapter examines tourists’ behaviour and experiences in the lodging sector, particularly for luxury accommodation. Guests’ comments obtained from TripAdvisor.com were reviewed and analysed to investigate what tourists seek when staying in luxury hotels. Five luxury accommodation properties from the Traveller’s Choice 2018 Winners were selected for the study. They are located in Maldives, Marrakech – Morocco, Cusco – Peru, Ubud, Bali – Indonesia, and Paris – France. In addition, reviews from three prominent luxury travel bloggers were analysed. The results show that the dimensionality of hotel guests’ experiences in various types of accommodation is generally related to the staff/the people, the service, the property and its facilities, the ambience, the hotel rooms and in-room facilities, the food, the design, and value for money. The luxury hotel guests, however, are highly concerned about personalised service and experiences that bring superior satisfaction for their self-esteem and pleasure. They also tend to exhibit strong emotional judgements and feelings.

You are not authenticated to view the full text of this chapter or article.

Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.

Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.

Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.


Further information

or login to access all content.