Edited by Keith Townsend, Kenneth Cafferkey, Aoife M. McDermott and Tony Dundon
Chapter 17: Trust, distrust and human resource management
The authors commence by defining the nature of trust, discussing its antecedents and providing an overview of both psychological and sociological perspectives. Next, they consider the theory of trust development and the variety of different trust relationships within the organizational context. They then highlight the relevance and utility of trust in organizational contexts. In particular, they emphasize the significance of trust to the management of people at work, considering the benefits of trust to HRM and its role as a lubricant. The authors conclude by discussing areas where knowledge is more limited, particularly in relation to virtual teams and distrust, outlining opportunities for further development of theory and arguing for a more epistemologically pluralist future.
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