A Research Agenda for Tourism and Development
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A Research Agenda for Tourism and Development

Edited by Richard Sharpley and David Harrison

Tourism is integral to local, regional and national development policies; as a major global economic sector, it has the potential to underpin economic growth and wider development. Yet, transformations in both the nature of tourism and the dynamic environment within which it occurs give rise to new questions with regards to its developmental role. This Research Agenda offers a state-of-the-art review of the research into the tourism-development nexus. Exploring issues including governance, policy, philanthropy, poverty reduction and tourism consumption, it identifies significant gaps in the literature, and proposes new and sometimes provocative avenues for future research.
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Chapter 10: A sustainable hospitality and tourism workforce research agenda: exploring the past to create a vision for the future

Shelagh Mooney and Tom Baum

Abstract

This chapter addresses the need for a research agenda to achieve the goal of a sustainable hospitality and tourism workforce globally. Inhospitable working conditions, as well as the exploitation of vulnerable workers, prevail across different locations and contexts. Yet, research into these issues is ignored not only in the sustainable tourism debate, but in most areas of tourism development. This chapter adopts a selective, thematized approach to bridge the research gap. Significant areas examined in turn are critical hospitality studies, human resources management, peripheral and salient tourism workforce studies, labour geographies, diversity management in tourism and, finally, Indigenous tourism. Throughout, research into practices that foster a sustainable workforce are highlighted, drawing attention to the neglected needs of specific groups in the workforce, such as women, younger and older workers, migrants and people with disabilities. Finally, an agenda for change draws these strands together, identifying future research directions to create a sustainable hospitality and tourism workforce.

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