Creating Psychologically Healthy Workplaces
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Creating Psychologically Healthy Workplaces

Edited by Ronald J. Burke and Astrid M. Richardsen

Workplaces can often be sources of stress, interfering with both job satisfaction and performance. This book explores ways to combat the factors contributing to an unhealthy workplace by building on the advances in positive psychology and organizational scholarship over the last 15 years.
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Chapter 11: Costs of incivility in workplaces and potential remedies

Michael P. Leiter


This chapter provides an overview of conceptual and research developments concerning workplace incivility. The chapter considers a range of approaches including policy development, leadership development and workgroup interventions. An argument is made for addressing workplace culture as an enduring form of civility intervention. The chapter makes reference to the Intervention Conundrum that notes that problems usually arise effortlessly, while solutions require planning, diligence, expertise and good will. The potential for backsliding remains strong unless interventions establish self-perpetuating processes.

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