Re-Thinking Legal and Factual Barriers in the Internal Market
Edited by Sybe de Vries, Elena Ioriatti, Paolo Guarda and Elisabetta Pulice
Chapter 4: Enhancing the protection of digital consumer rights in the European Union: the EU Commission’s response to geoblocking and geofiltering
In the European Union (EU) and its internal market the range of economic rights of EU citizens have substantially evolved. This legal (r)evolution stems from both EU legislation, its national implementation, and court rulings at both EU and national level. To this extent, the Member States have adopted similar solutions and have enacted concrete provisions for better market regulation and rules on consumer protection. Despite all these efforts, the internal market remains fragmented as a result of geoblocking. Consequently, citizens in and from all Member States do still encounter both legal and practical barriers to exercise their (digital) consumer rights to the full. To fully ensure EU citizens access to the (digital) market, the European Commission is deploying comprehensive defragmentation action to address the persistent (geo)segregation with the aim of ensuring competition in the internal market and overcoming the persistent barriers to cross-border e-commerce. This chapter aims to elucidate how EU citizens’ digital consumer rights may be enhanced by these responses.
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