Handbook on Society and Social Policy
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Handbook on Society and Social Policy

Edited by Nicholas Ellison and Tina Haux

This comprehensive Handbook provides a unique overview of the key issues and challenges facing society and social policy in the twenty-first century, discussing how welfare is conceptualised, organised and delivered in contemporary global society. Chapters engage with specific areas of social policy as well as with the social divisions and institutional infrastructures that underpin them. The Handbook also considers how social policy should respond to the challenges posed by austerity, human migration and the climate crisis.
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Chapter 30: Public–private partnerships: the delivery of public employment services

Dan Finn


This chapter assesses the role that for-profit and non-profit providers play in the delivery of public employment services. It critically reviews the growth of such public private partnerships, especially in Australia and the UK which have been at the leading edge of recent developments. It considers how public sector purchasers design contracts to improve services whilst managing the risks posed, especially in payment-by-results systems. It finds varied impacts where improved job placement rates are offset by the ‘creaming and parking’ of more disadvantaged job seekers, and where the cost efficiencies and competition offered by larger for-profit companies are accompanied by a loss in service diversity and the displacement of smaller non-profit providers.

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