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Services, Experiences and Innovation
Integrating and Extending Research
Edited by Ada Scupola and Lars Fuglsang
Whilst innovation has traditionally focused on manufacturing, recently research surrounding service innovation has been flourishing. Furthermore, as consumers become ever more sophisticated and look for experiences, a research field investigating this topic has also emerged. This book aims to develop an integrated approach to the field of experience and services through innovation by showing that it is necessary to take several factors into account. As such, it makes a substantial and compelling contribution to the interdependencies between innovation, services and experience research.
Monograph Book
- Published in print:
- 30 Nov 2018
- ISBN:
- 9781788114295
- eISBN:
- 9781788114301
- Pages:
- c 360
Show Summary Details
- Services, Experiences and Innovation
- Copyright
- Contents
- Contributors
- Preface
- Chapter 1: Integrative perspectives on service, innovation and experience research
- Chapter 2: Experience and innovation in services: From humanen counters to social building
- Chapter 3: Fifteen advances in service innovation studies
- Chapter 4: Service innovation – organizational and systemic approaches
- Chapter 5: Crossing the frontiers between touch points, innovation and experience design in tourism
- Chapter 6: Service innovation as search in multidimensional designspaces: Conceptual opportunities and empirical examination
- Chapter 7: Decentred practices of innovation in the experience economy
- Chapter 8: Towards a theory of a practice-based approach to service innovation within spheres of interaction
- Chapter 9: Exploring intuition as a dynamic capability in radical new product and service development – a conceptual approach
- Chapter 10: Service infusion in manufacturing and corporate strategies in the service solutions market – driving forces and components
- Chapter 11: Motivators and inhibitors of e-Residency adoption for globale-entrepreneurship
- Chapter 12: Services and experiences from space: Satellite-enabled services and manufacturer–operator interdependencies and hybrid products as enablers of growth
- Chapter 13: The innovative generativity of digital service encounters
- Chapter 14: User involvement in business-to-business operational service innovation
- Chapter 15: Front-line employee-based experience innovation in tourism
- Chapter 16: Wake up and smell the coffee: Innovation in the coffee shop experience
- Chapter 17: The new ‘online’ alternative food networks as a socio-technical innovation in the local food economy: Two cases from Milan
- Chapter 18: The Korean online game wave – development within the experience economy
- Index
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Contributors
Monograph Chapter
- Published:
- 30 November 2018
- Category:
- Monograph Chapter
- Pages:
- vii–xiv (8 total)
Collection:
Business 2018
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- Services, Experiences and Innovation
- Copyright
- Contents
- Contributors
- Preface
- Chapter 1: Integrative perspectives on service, innovation and experience research
- Chapter 2: Experience and innovation in services: From humanen counters to social building
- Chapter 3: Fifteen advances in service innovation studies
- Chapter 4: Service innovation – organizational and systemic approaches
- Chapter 5: Crossing the frontiers between touch points, innovation and experience design in tourism
- Chapter 6: Service innovation as search in multidimensional designspaces: Conceptual opportunities and empirical examination
- Chapter 7: Decentred practices of innovation in the experience economy
- Chapter 8: Towards a theory of a practice-based approach to service innovation within spheres of interaction
- Chapter 9: Exploring intuition as a dynamic capability in radical new product and service development – a conceptual approach
- Chapter 10: Service infusion in manufacturing and corporate strategies in the service solutions market – driving forces and components
- Chapter 11: Motivators and inhibitors of e-Residency adoption for globale-entrepreneurship
- Chapter 12: Services and experiences from space: Satellite-enabled services and manufacturer–operator interdependencies and hybrid products as enablers of growth
- Chapter 13: The innovative generativity of digital service encounters
- Chapter 14: User involvement in business-to-business operational service innovation
- Chapter 15: Front-line employee-based experience innovation in tourism
- Chapter 16: Wake up and smell the coffee: Innovation in the coffee shop experience
- Chapter 17: The new ‘online’ alternative food networks as a socio-technical innovation in the local food economy: Two cases from Milan
- Chapter 18: The Korean online game wave – development within the experience economy
- Index