Integrating and Extending Research
Edited by Ada Scupola and Lars Fuglsang
Service innovation studies (SIS) is a relatively young field of research. Its existence is the result of the convergence between two originally independent research trajectories: service studies and innovation studies. Despite its newness, this field is relatively prolific and has already given rise to a number of ‘surveys’. Carrying out our own survey of these surveys, our objective in this chapter is to compile a list of what we consider the 15 major advances made in the SIS field since its advent. These advances can be divided into two groups. The first group reflects changes in recognition of SIS, in the general theoretical perspectives favoured, and in understanding of the fundamental nature of service innovation. The second encompasses advances in innovation modes and advances in institutional and regulation arrangements. The conclusion sketches out a certain number of research challenges to be addressed in the future.
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