Preparing for High Impact Organizational Change
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Preparing for High Impact Organizational Change

Experiential Learning and Practice

Edited by Gavin M. Schwarz, Anthony F. Buono and Susan M. Adams

Preparing for High Impact Change: Experiential Learning and Practice provides an overview of change processes for teaching, facilitating, and coping with change. Tested high-impact exercises in the book will prepare change leaders at all organizational levels to deal with the myriad of challenges inherent in the process of organizational change. This book is a resource for consultants, educators, students and practitioners in corporate training and development roles.
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Chapter 9: Symbols: creating meaning from the change message

Richard Dunford

Abstract

The author’s exercise can be used to illustrate several phenomena of relevance to organizational change, particularly in regard to communication. Groups will complete the task only by deciphering codes in their “rules.” The exercise emphasizes the need to pay attention to how others communicate, and to take the time to understand the associated meanings of comments and behaviour of others.

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