Individual, Work and Organizational Factors
Edited by Ronald J. Burke and Astrid M. Richardsen
Chapter 18: Crew resource management (CRM) and non-technical skills
Crew resource management (CRM) is a training technique designed to enhance the use of non-technical skills. Originally developed in aviation, it is now widely used for practitioners in safety-critical work settings. This chapter describes non-technical (CRM) skills training and assessment, with particular reference to the current regulations for airline pilots in Europe. It then considers applications of this approach in other domains, namely, healthcare, the oil and gas industry, and agriculture.
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