Handbook of Research on Stress and Well-Being in the Public Sector
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Handbook of Research on Stress and Well-Being in the Public Sector

Edited by Ronald J. Burke and Silvia Pignata

This timely Handbook addresses the concepts of stress and well-being among workers in various public sector roles and occupations across the globe. Emphasizing the importance of well-being and stress prevention initiatives in ever-changing workplace environments, this Handbook highlights successful organizational initiatives and provides insight into best practice for promoting healthy employees and workplaces. Containing contributions from leading international experts in their respective fields, the contributors hope that this multi-disciplinary Handbook will help to enhance the health and well-being of public sector employees.
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Chapter 7: Nurses experiences of workplace mistreatment

Zhiqing E. Zhou, Xin Xuan Che and Wiston A. Rodriguez


Nurses are at a higher risk of being victims of various types of workplace mistreatment, including incivility, bullying, verbal aggression, physical violence, and sexual harassment. In addition, due to the nature of nurses’ work, the perpetrators of workplace mistreatment can be from multiple sources, including patients, patients’ visitors (i.e., family members and friends), co-workers, physicians, and supervisors. Further, exposure to workplace mistreatment has various negative effects on nurses’ health and well-being, emotions and attitudes, and behaviors. These facts suggest that nurses’ exposure to workplace mistreatment is a critical issue, and researchers have explored potential antecedents of nurses’ exposure to workplace mistreatment and designed training programs/interventions to reduce them. The goal of this chapter is to provide an overview of research findings on nurses’ experiences of workplace mistreatment in terms of its frequency, sources, consequences, predictors, coping strategies, and potential intervention strategies.

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