Handbook of Research on Stress and Well-Being in the Public Sector
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Handbook of Research on Stress and Well-Being in the Public Sector

Edited by Ronald J. Burke and Silvia Pignata

This timely Handbook addresses the concepts of stress and well-being among workers in various public sector roles and occupations across the globe. Emphasizing the importance of well-being and stress prevention initiatives in ever-changing workplace environments, this Handbook highlights successful organizational initiatives and provides insight into best practice for promoting healthy employees and workplaces. Containing contributions from leading international experts in their respective fields, the contributors hope that this multi-disciplinary Handbook will help to enhance the health and well-being of public sector employees.
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Chapter 9: The impact of emotional intelligence on daily work life

Keri A. Pekaar, Arnold B. Bakker, Dimitri van der Linden and Marise Ph. Born


This chapter discusses how individuals can use emotional intelligence (EI) to deal with daily emotions at work. The authors link EI to the emotional labor literature, and explain why and how it may benefit employee well-being and job performance. They also discuss potential downsides of EI in work settings. In addition, they introduce a new approach that may be useful when studying the role of EI in daily working life: the enacted approach to EI. They argue that it is important to distinguish how employees deal with their own emotions from how they deal with the emotions of others and propose a new instrument that can be used to measure self- and other-focused EI.

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