Handbook of Research on Stress and Well-Being in the Public Sector
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Handbook of Research on Stress and Well-Being in the Public Sector

Edited by Ronald J. Burke and Silvia Pignata

This timely Handbook addresses the concepts of stress and well-being among workers in various public sector roles and occupations across the globe. Emphasizing the importance of well-being and stress prevention initiatives in ever-changing workplace environments, this Handbook highlights successful organizational initiatives and provides insight into best practice for promoting healthy employees and workplaces. Containing contributions from leading international experts in their respective fields, the contributors hope that this multi-disciplinary Handbook will help to enhance the health and well-being of public sector employees.
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Chapter 18: Introducing a National Well-being Service for emergency responders in the United Kingdom

Ian Hesketh and Cary L. Cooper

Abstract

This chapter details the introduction and practical delivery of an evidence-based well-being service for UK emergency service responders. It is based on the authors’ decades of research and practical experience in emergency response work. It details the many facets of a national well-being program and the nuances of applying these in an emergency services setting. The authors provide a forthright account of their learning, from the conception, piloting and live-service delivery stages of this program of work. These include some insightful reflections that will be useful for those seeking to research or implement such schemes of large-scale work. The impact of this initiative cannot be underestimated, with improvements across the board in a whole range of well-being interventions. These include psychological screening, trauma risk management and peer support programs. The chapter seeks to highlight that drawing on expertise and the support of key stakeholders is essential in adopting a whole-system approach as an effective means by which to improve workplace well-being and reduce stress.

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