Responsible Innovation in Digital Health
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Responsible Innovation in Digital Health

Empowering the Patient

Edited by Tatiana Iakovleva, Elin M. Oftedal and John Bessant

Powerful new approaches and advances in medical systems drive increasingly high expectations for healthcare providers internationally. The form of digital healthcare – a suite of new technologies offering significant benefits in cost and quality – allow institutions to keep pace with society’s needs. This book covers the need for responsible innovation in this area, exploring the issues of implementation as well as potential negative consequences to ensure digital healthcare delivers for the benefit of all stakeholders.
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Chapter 7: Design space in digital healthcare - the case of health information TV

John Bessant, Allen Alexander, Danielle Wynne and Anna Trifilova


Innovation very often involves different stakeholder positions, regarding its design and ultimate downstream implementation. A challenge in responsible innovation is ensuring that sufficient ‘design space’ (the arena within which such differing stakeholder views can be articulated, explored and negotiated) is made available at an early enough stage to influence the outcome. Using the particular example of a detailed longitudinal case of the development and diffusion (with subsequent modification and ‘re-innovation’) of a digital health information platform we identify a number of key points at which the innovation concept ‘pivoted’ to reflect new information, some of which resulted from a wider level of inclusion (one of the core RI principles). The chapter explores the role played by structured frameworks (such as the ‘Business Model Canvas’) with which to work with the development of other digital healthcare innovations at an early stage.

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