Responsible Innovation in Digital Health
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Responsible Innovation in Digital Health

Empowering the Patient

Edited by Tatiana Iakovleva, Elin M. Oftedal and John Bessant

Powerful new approaches and advances in medical systems drive increasingly high expectations for healthcare providers internationally. The form of digital healthcare – a suite of new technologies offering significant benefits in cost and quality – allow institutions to keep pace with society’s needs. This book covers the need for responsible innovation in this area, exploring the issues of implementation as well as potential negative consequences to ensure digital healthcare delivers for the benefit of all stakeholders.
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Chapter 12: Management of stakeholders knowledge for responsible research and innovation

Elisa Thomas and Luciana Maines da Silva


One of the assumptions of responsible research and innovation (RRI) is the participation of multiple stakeholders in the research and development (R & D) process with the objective of better aligning the outcomes of R & D with the values, needs, and expectations of society. This chapter aims to analyse how start-ups manage stakeholders’ participation in the RRI context, considering different types of knowledge sharing. Two case studies are presented of start-ups in Brazil that develop online solutions for health and social problems. Results show that the inclusion of stakeholders happens via tacit or explicit knowledge exchange, and that firms need different structures and routines to deal with different knowledge types to fully explore the potentials of inclusiveness. We also found that the main measurement to evaluate ideas for products’ improvement is the start-ups’ internal strategy and not the quantity of requests from external partners.

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