Case Studies in Work, Employment and Human Resource Management
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Case Studies in Work, Employment and Human Resource Management

Edited by Tony Dundon and Adrian Wilkinson

This comprehensive book offers a fascinating set of over 40 evidence-based case studies derived from international research on work, employment and human resource management (HRM).
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Chapter 26: Worker wellbeing at Jacaranda House

Susan Ressia, Adrian Wilkinson and Paula K. Mowbray


Jacaranda House is a not-for-profit organization and one of the first providers of aged care services in Australia. Jacaranda House is a large employer of professional, community and personal service workers who are employed across a number of sites in a major capital city. Jacaranda House has been in operation for over one hundred years, and the organization prides itself on its history of ingrained caring philosophies, practices and innovations that carry on to this day. Compassion and inclusivity is reflected in the organization’s overriding mission, they take pride in striving to be a welcoming and caring community, and have a strong emphasis on patient wellbeing. This requires significant input from staff in order to achieve an environment that provides the best care and attention to its residents. All staff are expected to uphold these organizational values and goals.

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