Collaboration in Public Service Delivery
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Collaboration in Public Service Delivery

Promise and Pitfalls

Edited by Anka Kekez, Michael Howlett and M Ramesh

The growing intensity and complexity of public service has spurred policy reform efforts across the globe, many featuring attempts to promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the major types of collaboration in public service delivery through a governance lens.
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Chapter 5: From procurement to the commissioning of public services1

Andrea Migone


Today, the challenges facing governments are increasingly shifting away from traditional, to so-called wicked problems. At the same time, fiscal constraints and a growing demand from citizens for core services seem to have become a constant in government operations. Responding to these issues has led many jurisdictions to focus greater attention on innovation and exploring new ways to design and deliver public services. Governments around the world are adopting new public-private service delivery approaches and some have introduced the concept of commissioning which goes beyond traditional procurement and outsourcing agendas. Here we explore the opportunities that the commissioning approach offers to public administrators as a strategic path towards service delivery.

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